We accept a variety of payment methods including credit/debit cards (Visa, Mastercard), PayPal, Bancontact, Bitcoin and cryptocurrency.
Yes, we offer international shipping to many countries around the world. Shipping fees and delivery times may vary based on the destination country and shipping method selected. You can check if we ship to your country by visiting our Shipping Information page, or contacting our customer support team for more information
The list of restricted countries:
Afghanistan, Belarus, Bhutan, Brunei, Chad, Cuba, Ecuador, Iran, Laos, Libya, Mongolia, North Korea, Russia, Samoa, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine, Yemen
Shipping time depends on your location, shipping method you choose and products. On average, standard shipping takes 15-30 business days. Some remote areas may take longer.
If you are located in western Europe and you order an original custom made product by Cute Market, the fastest shipping date can be 7 days.
At Cute Market, we want you to be completely satisfied with your purchase. If you product is defective due to shipping, please contact us immediately and send us any proofs, you might return it within 30 days of receipt, depending on the type of product.
To initiate a return, please contact our customer service team to request a return authorization. You will then need to return the product in its original condition and packaging, along with all accessories, to the designated address. Once the product has been received and inspected, we will process a refund or exchange, if applicable.
Please note that shipping costs for returns are the responsibility of the customer.
Please do not return products without contacting us first.
Yes, our website uses https and other encryption Internet security protocol.
Please make sure you are visiting our official website which is cutemarket.eu
You can contact our customer support team through multiple channels, such as Twitter, Instagram and Telegram.
Yes, prices on our website are displayed in your local currency, if available. This makes it easier for you to see the cost of items in a currency you are familiar with. If your local currency is not available, prices will be displayed in HKD by default.
You can track your order by visiting our Order Tracking page and entering your order number and the email address used for the purchase. You can also track your order directly from the shipping carrier’s website using the tracking number provided in your shipping confirmation email. If you have any issues tracking your order, please contact our customer support team for assistance.
In most cases, once an order has been placed, it cannot be changed. However, if you need to make changes to your order, such as changing the shipping address or adjusting the quantity of items, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that we cannot guarantee that changes can be made once an order has been processed.
